Balance Health Clubs

The Wests Group is the Hunter’s leading membership organisation offering services across hospitality and entertainment, health and fitness and accommodation.

We provide services to our members and visitors. We also view our employees as our internal customers and treat them with the same respect.

Our success is due to our employees creating satisfied and loyal customers by working toward team goals defined in our mission statement.

Our aim is to deliver excellent customer service at all times and to be the first choice.

To demonstrate our commitment to this mission, Wests offers the following:

• Long-term service to the community
• Our commitment to business growth shows our customers that they can depend on us for the long-term over a range of products and services
• We treat our customers as we would like to be treated by delivering warm and friendly service
• We leave our customers with a positive view of their experience in our business to ensure they choose us over other options
• We will ensure our employees have the information they need to serve customers at the highest standard
• We will use feedback gathered from our customers to improve our processes
• We are committed to ongoing learning and development for our employees
• We communicate our customer service policy to our employees in our Employee Handbook, on display in staff areas and will list the policy on our website for members review.
• This policy applies to our employees, contractors and any or all who represent our organisation.