Frequently Asked Questions
Membership
Q. If I have a current membership at any other Balance will Balance City be included in my current agreement? Not automatically. As a brand new air-conditioned, luxury facility Balance City will offer an outstanding range of activities and innovative technology, all backed by the Wests guarantee. To take advantage of Balance City, you will need to join. The rate is both competitive and offers excellent value for money, particularly as a Balance City member, you do get complimentary access to all other Balance Health Club sites (excluding Aquatics).
Q. If I have already completed 12 months at another Balance gym, will I need to fulfil my new 12 month contract at Balance City? Yes. Essentially, it is a NEW membership at a NEW facility.
Q. What if Balance City isn’t suitable for me, can I cancel my membership? You have a 7 day cooling off period from the date of signing your membership contract.
Q. Can I join up at any Balance gym for Balance City? Yes, however, tours are recommended before you commit to a membership and the Balance City membership services team would be delighted to show you around this magnificent club.
Q. What are the membership packages available at Balance City*? Balance City is the missing link in Newcastle’s health and fitness services, as we offer exclusive and innovative opportunities for local residents and businesses. As a premium venue, and as part of the Balance Health Clubs range of facilities, we are in a position to offer choice to members. The range of membership options for includes:
- Standard Gym only and Gym & Aquatics (based at Balance Mayfield).
- Corporate Membership options (see below)
- Me & My Package – for 2 people wanting to exercise together
- Balance For All – an opportunity for families to join together
- My First Balance membership for the 5-15yr olds
*Terms and Conditions apply, so please talk to our staff about what options suit you best.
Corporate Health
Q. Will I be able to get Corporate Membership at Balance City? Balance City is designed to be part of a Corporate Health Program, however, not all Corporate Agreements automatically include access to Balance City. You will need to look at your Corporate Agreement. To register your interest for corporate membership packages at Balance City please contact our Corporate Co-ordinator:
Jessica Kulhanek Email: sales [at] balancehealth [dot] com [dot] au This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: 02 4903 6215
Q. Can corporate groups book in for small-group Personal Training? Balance City is ideally located to provide exciting and challenging small group Personal Training sessions dedicated to your workplace. There is so much research around to say that a healthy workforce will have a positive impact on businesses – their human resources as well as their bottom line (fewer sick days, more productive staff and generally more happy workplace).
Q. How do I fit exercise into my busy work schedule? Balance City offers a comprehensive express timetable where you can join a range of 30min classes at lunch time. From Yoga to BodyPump™ and Zumba® to Functional Core, we are sure you will get more from your lunch at Balance City. We open at 5am and close at 10pm during the week, so on the way to work or on the way home, it is a very work-friendly environment to achieve health goals that will help achieve that work-life balance.
Personal Training
Q. Can I book into see a Personal Trainer? At Balance City, we are very proud to offer a fully qualified, highly experienced and diverse Personal Training team. All are very friendly and willing to work with you at your pace. From an elite athletic experience to the novice gym-goer, Balance City Personal Training will help achieve your goals. We offer one-on-one, buddy training and small group training. You may like to see your Balance City Personal Trainer once a month, a fortnight, a week or even once a day to maximise your time here at Balance City and give you direction and inspiration.
Q. Can I trial a Personal Training experience? Yes. As part of your 12month membership, we offer a number of complimentary visits with a Personal Trainer, including an Initial Assessment, 6 Biodensity sessions and a 6-week Review which, combined, gives you a kick start to your exercise regime.
Q. What else will I experience from the Personal Training Team? To give members and non-members a range of interesting small group programs throughout the year. With many supplementary programs like, Family Bootcamps, Functional Zone-in, Cross-City Fitness, Outdoor Training and Ladies-only Defensive Kickbox, you will be inspired to achieve beyond what you thought possible.
Q. Are Personal Trainers readily available? We are committed to give members the best attention and guide them through their own exercise routines. From booking in to have a paid Personal Training session, to simply being assisted on the gym floor and getting advice about equipment, training method or exercise technique, our team are always available.
Children's Services – Balance Kids Club
Q. GymbaROO Newcastle operate from Balance City (Studio 3) and run during school term time. GymbaROO offer a fun and educational program for 0-5 year olds and do not offer vacation or before/after school activities. The basic Gymbaroo programs runs within school hours (approx. 9-1pm) with different age groups being allocated different sessions within that time.
Q. Do you have programs for the kids? We offer a My First Balance Program (and Membership) for the 5-15yrs olds. This is new to Newcastle and a relatively new concept to the Fitness Industry we offer a My First Balance Membership for the 5-15yrs olds. The philosophy is to fulfil the need for after school exercise-based activity for school-aged children to be FUN. The sessions work on gross motor development, general sports-type training and fine motor skill development. We feature some incredible new technology in the 30min sessions that make them so “awesome”, the kids will want to keep coming back!! All My First Balance sessions must be booked in due to class numbers being limited. Terms and Conditions apply.
Q. Is childminding available at Balance City? Balance City is a family-friendly environment with the health and well-being of the future generations of Newcastle at the forefront of our planning and services. A Balance City creche (or “Balance Kids Club”) operates 8am-12noon Monday-Saturday and 3.30-7.30pm Monday-Friday. Our focus here is convenience for the parents and activity galore for the kids with monthly themes and active games.
General
Q. Do you have a Bike Park? Balance Health Clubs is committed to the environment and the health needs of the community. Given the prime location of Balance City, we are in negotiation with NRMA and surrounding local businesses to provide a state-of-the-art Bike Park for cycling commuters to securely leave their bikes, comfortably shower and prepare for their work day. We aim to lead the way for bike commuters in Newcastle and will encourage more and more residents and local businesses to consider the more ecologically-friendly way of getting to work/home. For more information, please contact:
Deb Huff Email:city [dot] coordinator [at] balancehealth [dot] com [dot] au This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: Deb on 02 4907 6611
Q. What else is Balance City doing to reduce their environmental footprint? Balance Health Clubs has mechanisms in place to be as paperless as possible. The initial investment is large, but along with The Wests Group Australia, believe that as we move to a more environmentally accountable world (socially and in business), we are hoping to demonstrate to members and the Newcastle community that we have a commitment to be eco-friendly. For example, utilising the web for as many forms as possible, like our timetables, we plan to have our forms move to e-versions eventually, our lighting to be based on a sensor system, our equipment to feed back to the energy grid, for our rubbish to be sorted and recycled….etc
Q. Is parking available at Balance City? Yes. We do have limited parking facilities via our King Street entrance, however, being an inner city facility, we are subject to the same parking restrictions as all other CBD businesses. Obviously, using Balance City at the times when paid parking is not in operation will provide members with plenty of conveniently positioned parking (i.e. 5-9am and 5.30pm onwards). Paid parking will be available in adjacent streets and parking stations. You may like to consider cycling to Balance City that will minimise the challenges of traffic flow in the city. Newcastle City Council also have a free shuttle bus service that you may like to utilise - FREE SHUTTLE BUS & MAP
Q. I have other questions – who can I talk to? All Co-ordinators and Membership Services Teams at all of our Balance sites will be happy to discuss your questions or you can direct your enquiry specifically to our Balance City Co-ordinator:
Deb Huff Email: city [dot] coordinator [at] balancehealth [dot] com [dot] au This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: Deb on 02 4907 6611
